Thank you for shopping with Gentle Man. We are committed to delivering premium quality fashion with a smooth and reliable shopping experience. Please review our Shipping & Returns Policy below.
Shipping
Delivery Time
- Inside Chittagong: Estimated delivery within 2–3 working days.
- Outside Chittagong: Estimated delivery within 3–5 working days.
Shipping charges are calculated at checkout based on your delivery location and will be clearly displayed before payment confirmation.
Returns & Exchanges
Eligibility
We accept returns or exchanges only in the following cases:
- Incorrect product delivered
- Defective or damaged item
We do not accept returns due to:
- Change of mind
- Incorrect size selection
- Color or style preference
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return Process
If you receive an incorrect or faulty product:
- Contact our support team within 48 hours of receiving the order.
- Provide your order number and clear images or an unboxing video of the product.
- Our team will review and guide you through the exchange process.
Exchange Policy
After verification:
If the item is unavailable, you may choose an alternative product of equal value or request a refund.
We will arrange an exchange for the correct item.
Refund Policy
Approved refunds will be processed through the original payment method within 5–7 working days after the returned item is received and inspected.
Return Shipping
For approved faulty or incorrect items, Gentle Man will bear the return shipping cost.
Products must be returned in original condition, unused, and properly packaged.
Contact Us
For assistance, please contact:
Email: gentlemanbd84@gmail.com
Phone: +880 1797-505051
By placing an order with Gentle Man, you agree to the terms outlined in this Shipping & Returns Policy.